At MJY MART, we strive to provide high-quality digital products and excellent customer service. Due to the non-tangible nature of digital goods, we have the following refund policy in place:
1. Digital Products – No Refunds
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All sales of downloadable digital products (e.g., templates, plugins, themes, AI tools) are final.
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Since digital files cannot be physically returned, we do not offer refunds after purchase.
2. Exceptions (Case-by-Case Review)
Refunds may be considered only in the following situations:
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Technical Issues: If the product is defective or unusable due to a technical error on our end.
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Duplicate Purchase: If you accidentally purchased the same product twice.
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Misrepresentation: If the product does not match the description on our website.
To request a refund under these exceptions:
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Contact us within 7 days of purchase at Contact@mjymart.com.
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Provide your order number and a detailed explanation of the issue.
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If approved, refunds will be processed to the original payment method within 5-10 business days.
3. Non-Refundable Situations
We do not issue refunds for:
❌ Change of mind or accidental purchases.
❌ Incompatibility with third-party software (e.g., WordPress updates, Canva changes).
❌ Failure to download or backup purchased files.
❌ Lack of technical knowledge to use the product.
4. Chargebacks & Disputes
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Unauthorized chargebacks or payment disputes may result in account suspension and legal action.
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Always contact us first to resolve issues before disputing with your bank.
5. Subscription & Membership Cancellations
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Recurring subscriptions can be canceled anytime, but no refunds for already-paid periods.
6. Contact Us
For refund requests or questions, email:
📧 Contact@mjymart.com
🔗 Contact Us Page
By purchasing from MJY MART, you agree to this Refund Policy.